Refund and Cancellation Policy
Effective date: 5th November 2026
This policy explains how refunds, cancellations and payment issues are handled for paid online programmes purchased directly from She Rituals by Skinish. The programme page and your order confirmation set out what your enrolment includes, when access begins and how long it lasts.
1. Change-of-mind refunds
She Rituals programme fees are non-refundable for change of mind, subject to your rights under applicable consumer law.
Where no statutory cancellation or refund right applies, we do not offer refunds if you:
- Decide after enrolling that the programme is no longer right for you.
- Enrol in the wrong programme by mistake.
- Do not log in, start the programme or use some of the materials made available to you.
- Miss a scheduled session or are unable to participate because your availability changes.
- Stop participating or leave the programme unfinished.
- Do not use your access before the stated access period ends.
The same change-of-mind policy applies to enrolments purchased at full price, at a promotional price or with a discount code.
2. Before you enrol
Please review the programme page before completing your purchase. Check the programme format, what’s included, when materials will be available, how long you’ll have access and any advertised live session dates or time zones. If you’re unsure whether a particular resource, recording or session is included, please contact us before enrolling.
3. Statutory cancellation rights
You may have a legal right to cancel an online purchase within a specified period. Whether that right applies, and how it may end, depends on the law that applies to your purchase and whether your enrolment includes digital content, services or both.
Where a statutory cancellation right applies to digital content and you expressly agree to receive that content immediately, you may lose the right to cancel once supply begins, provided you have acknowledged that consequence and the applicable legal requirements have been met. Different cancellation rules may apply to services, including live sessions.
If you wish to exercise a statutory cancellation right, contact us using the details below and clearly tell us that you wish to cancel. Where the law allows cancellation without giving a reason, you do not need to explain your decision.
4. Programme access and delivery issues
If you have paid but haven’t received your enrolment details, can’t access materials that should be available to you, or believe part of the programme is missing, please contact us. Include a brief description of the issue and, if helpful, a screenshot of any error message. We’ll check your enrolment and look into what happened.
Depending on the issue, we may be able to resend your access details, restore access or provide the missing material. If the programme has not been supplied as agreed, materially differs from its description, or otherwise fails to meet applicable consumer guarantees, you may be entitled to a refund or another remedy under applicable law.
5. Programme cancellations or changes by She Rituals
If She Rituals cancels your programme before it begins, we’ll refund the amount you paid for that programme.
If we cancel a programme after it begins or make a material change to what you purchased, we’ll contact you using the email address associated with your enrolment. We’ll explain the change and the options available to you, including any refund or other remedy required by applicable law.
6. Duplicate or incorrect charges
If you believe you were charged twice for the same enrolment or charged a different amount from the one shown at checkout, contact us so we can review the transaction. If we confirm a duplicate or incorrect charge, we’ll correct the billing error and refund any amount collected in error.
Please include the order number, transaction date and amount if available. For your security, leave out your full card number, card security code and banking passwords.
7. How refunds are issued
If a refund is due, we’ll confirm the amount and issue it within the timeframe required by applicable law. We’ll generally return the funds to your original payment method, unless another method is agreed or required by law. Your bank or payment provider may take additional time to display the refund in your account.
8. How to contact us
Email hello@sherituals.com. To help us locate your purchase, please include:
- Your name and the email address you used to enrol.
- The programme name and your order number, if available.
- Whether you’re requesting cancellation, reporting an access or billing issue, or asking about a refund.
- Any relevant details that will help us understand the issue.
This policy does not limit any cancellation rights, consumer guarantees or other remedies available to you under applicable law.